Turning hype into action: Get real with generative AI in customer service
Tune in to discover how to get started with generative AI and how data-backed decisions can optimize operations
Watch Freshworks and Riverside Insights explain how to transform customer service with generative AI
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When your agents are empowered to personalize the support they give customers, resolve issues faster, and scale their teams without scaling costs, what else is possible?
In this webinar, learn how Freshwork’s latest innovations in generative AI empowered Riverside Insight’s customer service teams to achieve things that were previously unimaginable. Our speakers will guide you through strategies for implementing these innovations within your organization.
Watch this session as we discuss:
- How to solve key challenges faced by CX leaders, like poor deflection rates, low agent productivity and hidden data/insights.
- How you can optimize operations with data-backed decisions.
- What the near-term future holds for AI in CX.
Speakers
Ashli Florek
Clinical CX Director
Riverside Insights
Nelson Haung
Senior Director of Product Marketing
Freshworks
Sponsor
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
Watch On-Demand
