Speakers

If you would like to be involved in speaking at the 2024 event, please contact us at info@exchangeevents.co.uk - we'd love to hear from you!

Speakers


Franck Kermarrec
Franck Kermarrec
Chief Growth Advisor
GLOBAL HOTEL ALLIANCE
Nitya Chambers
Nitya Chambers
SVP of Content / Executive Editor
Lonely Planet
Paul Smitton
Paul Smitton
Director - Customer Lifestyle
Cathay Pacific
Divya Kerslake
Divya Kerslake
Former Head of Customer Strategy
Virgin Red
Olga Kovshanova
Olga Kovshanova
Global Director, Digital Sales
Minor Hotels
Alexandra da Silva Rodrigues
Alexandra da Silva Rodrigues
Global Head - Reservations and Customer Service
Generator
Rachel Connolly
Rachel Connolly
Head of B2B Experience
Addison Lee
Dominic Purvis
Dominic Purvis
SVP Product and Customer Experience
LATAM Airlines
Jamie Douglas
Jamie Douglas
Design and CX Director
Virgin Voyages
Vinay Parmar
Vinay Parmar
Founder
Dhruva Star
Deepa Dorai
Deepa Dorai
Global Customer Success Director
DIRECT ATPI GLOBAL TRAVEL
Nyssa Packard
Nyssa Packard
Senior Director - CX
Skyscanner
John Thompson
John Thompson
CRO
IGT Solutions
Sam Haseltine
Sam Haseltine
Senior Account Executive
Treasure Data
Julian Darisse
Julian Darisse
Global Director - Brand Experience
Movenpick Hotels and Resorts
E.J. (Boet) Kreiken
E.J. (Boet) Kreiken
former CXO, KLM / former CEO KLM Cityhopper Airline
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Yannick Brandner
Yannick Brandner
Director, Corporate Loyalty
Kempinski Hotels
Austin Sheppard
Austin Sheppard
Interim Senior Vice President - Trips
Booking.com
Natasha Ghirardelli
Natasha Ghirardelli
Solutions Consultant
UserTesting
Helga Huld Bjarnadottir
Helga Huld Bjarnadottir
Director - Customer Experience and Loyalty
Icelandair
Sheridan Orr
Sheridan Orr
Chief Marketing Officer
Language IO
Naksha Ghirardelli
Naksha Ghirardelli
Solutions Consultant
UserTesting
Siddharth Ghandi
Corporate VP - Digital Transformations
WNS
Igor Novakovic
Igor Novakovic
Senior Director, Brand Management Focused Service Brand, EMEA
Hilton Hotels