Speakers

If you would like to be considered as part of our speaker faculty for the upcoming 2020 CX Exchange for Travel and Hospitality then please contact our Production team directly on info@exchangeevents.co.uk or by calling +44 (0) 207 368 9484.

2019 Speakers

Chris Barker
Head of Digital and CX
Travel Counsellors

Paul Blackwell
Head of Customer Experience & Service Transformation Strategy
Avis Budget Group

Tina Flammia
Director, VIP & Global Concierge Service Excellence
Air Canada

Ancel Gornall
General Manager Customer Excellence
Jet2.com and Jet2Holidays

Annette Höher-Bäuerle CCXP
Director Guest Experience & Product Definition
Thomas Cook Hotels & Resorts

Crispin Humm
Head of Customer Strategy, Customer Directorate
Rail Delivery Group

Lottie Knutson
Lecturer, Travel Expert, Influencer and Former Communications Director
Fritidsresor

Boet Kreiken
Executive Vice President Customer Experience
KLM

Eva Krueger
Director Customer Experience & Insights
SBB AB

John Leighton
Head of Customer Service
Easyjet

Bas Lemmens
Chief Executive Officer & Co-Founder of Booking.com
Meetings.com

Casper Overbeek
Director Customer Experience
CitizenM

Patricia Page-Champion
SVP & Global Commercial Director
Hilton

Lee Reddin
Head of Service Design, CS Digital Innovation & Self Service
Ryanair

Jan Richards
Head of Insight & Planning
Dublin Airport

Benjamin Steen
Head of Customer Care, Digital Licensing and Stadium
Bayern München

Alan Talbot
Chief Information Officer
Air Malta

Maaike van der Windt
Head of Aviation Marketing, Cargo and Customer Experience
Amsterdam Airport Schiphol

Roel Verhagen
Head of eCommerce
Eurail.com

James Wheatcroft
Vice President Marketing Northern Europe
Accor

Simon Wilcox
Head of Automation and Optimisation
Heathrow Airport

Louise Williams CCXP
General Manager Customer Experience
TUI

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com