Speakers

Learn From the Leaders Shaping the Future of CX in Travel & Hospitality

Our expert speaker faculty brings together senior customer service, experience and digital leaders from the world's most recognised travel and hospitality brands.

Nienke Bloem
Nienke Bloem
Professional Customer Experience Expert
Nienke Bloem Services BV
Nienke Bloem Services BV
Kinnari Ladha
Kinnari Ladha
Chief Data Officer
Travelodge
Travelodge
Mirco Patroncini
Mirco Patroncini
Chief Technology Officer
lastminute.com
lastminute.com
Tommaso Bertini
Tommaso Bertini
Chief Marketing Officer
Alpitour World
Alpitour World
Marie Daly
Marie Daly
Chief Operations Officer
Transport for Wales
Transport for Wales
Sinead Quinn
Sinead Quinn
Director of Inflight
Ryanair
Ryanair
Valentina Cesani
Valentina Cesani
Chief Customer Officer
Rail Europe
Rail Europe
Mario Manfuro
Mario Manfuro
Senior Director of Digital Experience
Radisson Hotels
Radisson Hotels
Matthias Brazel
Matthias Brazel
Senior Director of Digital Ground Experience
Lufthansa
Lufthansa
Gabriel Llaneras
Gabriel Llaneras
Head of Digital Product
Air Europa
Air Europa
Christina Diviney
Christina Diviney
Vice President of Global Customer Care
Hertz
Hertz
Ewelina Kolodziej Tyczka
Ewelina Kolodziej Tyczka
Customer Service Director
Thomas Cook
Thomas Cook
Ganna Koval
Ganna Koval
Vice President of Loyalty Programs, B2B, & Promotions
Minor Hotels
Minor Hotels
Timo Järvelä
Timo Järvelä
Vice President of Business Development
Finavia (Helsinki Airport)
Finavia (Helsinki Airport)
Bénédicte Dautrif
Bénédicte Dautrif
Director of Loyalty & Retention
Europcar Mobility Group
Europcar Mobility Group
Sue Bradley
Sue Bradley
Head of Customer Experience
Hays Travel
Hays Travel
Mia Sawaya
Mia Sawaya
Head of Customer Contact Centre
B&B HOTELS Group
B&B HOTELS Group
Yujia Cao
Yujia Cao
Head of Research & Insights
Kiwi.com
Kiwi.com
Catheryn Li
Catheryn Li
Co-Founder & CEO
Simple AI
Simple AI
Suzi Bentley-Tanner
Suzi Bentley-Tanner
Partner
Gate One Consulting
Gate One Consulting
Jadah Hawkins
Jadah Hawkins
EVP of Growth Strategy
Atain
Atain
Sarah Curtis
Sarah Curtis
Digital Director
P&O Cruises
P&O Cruises
Leigh Luke
Leigh Luke
Head of Customer Service Operations
Tottenham Hotspur FC
Tottenham Hotspur FC

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