22 - 23 October, 2019
The Hurlingham Club, London, United Kingdom

Speakers

If you would like to be involved in speaking at the 2019 event, please contact us at exchangeinfo@iqpc.com - we'd love to hear from you!


2019 Speakers


Bas Lemmens
Bas Lemmens
Chief Executive Officer & Co-Founder of Booking.com
Meetings.com
Simon Wilcox
Simon Wilcox
Head of Automation and Optimisation
Heathrow Airport
Annette Höher-Bäuerle CCXP
Annette Höher-Bäuerle CCXP
Director Guest Experience & Product Definition
Thomas Cook Hotels & Resorts
Boet Kreiken
Boet Kreiken
Executive Vice President Customer Experience
KLM
Franck Kermarrec
Franck Kermarrec
Chief Marketing Officer
Millennium Hotels and Resorts
Lee Reddin
Lee Reddin
Head of Service Design, CS Digital Innovation & Self Service
Ryanair
Louise Williams CCXP
Louise Williams CCXP
General Manager Customer Experience
TUI
John Leighton
John Leighton
Head of Customer Service
Easyjet
Roel Verhagen
Roel Verhagen
Head of eCommerce
Eurail.com
Jan Richards
Jan Richards
Head of Insight & Planning
Dublin Airport
Cathy Thomson
Cathy Thomson
Global Head of Customer Experience
Hostelworld
Ancel Gornall
Ancel Gornall
General Manager Customer Excellence
Jet2.com and Jet2Holidays
Paul Blackwell
Paul Blackwell
Head of Customer Experience & Service Transformation Strategy
Avis Budget Group
Crispin Humm
Crispin Humm
Head of Customer Strategy, Customer Directorate
Rail Delivery Group
Casper Overbeek
Casper Overbeek
Director Customer Experience
CitizenM
Benjamin Steen
Benjamin Steen
Head of Customer Care, Digital Licensing and Stadium
Bayern München
Eva Krueger
Eva Krueger
Director Customer Experience & Insights
SBB AB
Tina Flammia
Tina Flammia
Director, VIP & Global Concierge Service Excellence
Air Canada
Alexandra da Silva Rodrigues
Alexandra da Silva Rodrigues
Strategical Advisor for Global Contact Centers
Radisson Hotel Group
Chris Barker
Chris Barker
Head of Digital and CX
Travel Counsellors
Patricia Page-Champion
Patricia Page-Champion
SVP & Global Commercial Director
Hilton
Maaike van der Windt
Maaike van der Windt
Head of Aviation Marketing, Cargo and Customer Experience
Amsterdam Airport Schiphol
Lottie Knutson
Lottie Knutson
Lecturer, Travel Expert, Influencer and Former Communications Director
Fritidsresor
Carolyn Solomon-Pryce
Carolyn Solomon-Pryce
Diversity and Inclusion Consulting Lead
WiH2020
James James Wheatcroft
James James Wheatcroft
Vice President Marketing Northern Europe
Accor