Speakers

Learn From the Leaders Shaping the Future of CX in Travel & Hospitality

Our expert speaker faculty brings together senior customer service, experience and digital leaders from the world's most recognised travel and hospitality brands.

Nienke Bloem
Nienke Bloem
Professional Customer Experience Expert
Nienke Bloem Services BV
Nienke Bloem Services BV
Kinnari Ladha
Kinnari Ladha
Chief Data Officer
Travelodge
Travelodge
Mirco Patroncini
Mirco Patroncini
Chief Technology Officer
lastminute.com
lastminute.com
Tommaso Bertini
Tommaso Bertini
Chief Marketing Officer
Alpitour World
Alpitour World
Marie Daly
Marie Daly
Chief Operations Officer
Transport for Wales
Transport for Wales
Sinead Quinn
Sinead Quinn
Director of Inflight
Ryanair
Ryanair
Valentina Cesani
Valentina Cesani
Chief Customer Officer
Rail Europe
Rail Europe
Mario Manfuro
Mario Manfuro
Senior Director of Digital Experience
Radisson Hotels
Radisson Hotels
Matthias Brazel
Matthias Brazel
Senior Director of Digital Ground Experience
Lufthansa
Lufthansa
Gabriel Llaneras
Gabriel Llaneras
Head of Digital Product
Air Europa
Air Europa
Christina Diviney
Christina Diviney
Vice President of Customer Care (APAC & EMEA)
Hertz
Hertz
Ewelina Kolodziej Tyczka
Ewelina Kolodziej Tyczka
Customer Service Director
eSky
eSky
Ganna Koval
Ganna Koval
Vice President of Loyalty Programs, B2B, & Promotions
Minor Hotels
Minor Hotels
Timo Järvelä
Timo Järvelä
Vice President of Business Development
Finavia (Helsinki Airport)
Finavia (Helsinki Airport)
Bénédicte Dautrif
Bénédicte Dautrif
Director of Loyalty & Retention
Europcar Mobility Group
Europcar Mobility Group
Sue Bradley
Sue Bradley
Head of Customer Experience
Hays Travel
Hays Travel
Mia Sawaya
Mia Sawaya
Head of Customer Contact Centre
B&B HOTELS Group
B&B HOTELS Group
Yujia Cao
Yujia Cao
Head of Research & Insights
Kiwi.com
Kiwi.com
Catheryn Li
Catheryn Li
Co-Founder & CEO
Simple AI
Simple AI
Suzi Bentley-Tanner
Suzi Bentley-Tanner
Partner
Gate One Consulting
Gate One Consulting
Lathana Jadah Hawkins
Lathana Jadah Hawkins
EVP of Growth Strategy
Atain
Atain
Julie Dilloway-Knapp
Julie Dilloway-Knapp
VP of Cabin, Inflight & Clubhouses
Virgin Atlantic Airways Ltd
Virgin Atlantic Airways Ltd
Des Traynor
Des Traynor
Co-Founder
Fin
Fin
Vibhor Garg
Vibhor Garg
Business Head (UK & EMEA)
EXL
EXL
Matt Jones
Matt Jones
Head of Product
EvaluAgent
EvaluAgent
Nick Browne
Nick Browne
Partnership Director (UK&I)
NiCE Cognigy
NiCE Cognigy
Katerina Korovkina
Katerina Korovkina
Design Manager
ELEKS
ELEKS
Mykhaylo Hnatyev
Mykhaylo Hnatyev
Director of Relationships & Growth
ELEKS
ELEKS
Tom Davis
Tom Davis
Senior Director of Operational Excellence
TravelPerk
TravelPerk
Hamish Campbell
Hamish Campbell
Solution Engineer Europe
Sierra
Sierra
Greg Cheetham
CX Consultant, Hospitality, Travel & Recreation
NiCE Cognigy
NiCE Cognigy
Rob Wright
Rob Wright
Chief Product Officer
Zenerate
Zenerate
Greg Cheetham
CX Consultant, Hospitality, Travel & Recreation
NiCE Cognigy
NiCE Cognigy
Luke Cuthbertson
Head of CX Consulting Practice
Route 101
Route 101
Laura McMurniman
Senior Manager, Guest Services
Carnival UK
Carnival UK
Gareth Behn
Gareth Behn
Head of AI Product
The Travel Corporation
The Travel Corporation
Jack Bunnage
Jack Bunnage
Account Director
Treasure AI
Treasure AI
Elias David
Elias David
General Manager, Northern Europe
ElevenLabs
ElevenLabs
Alex Thacker
Alex Thacker
Account Executive
Serve First CX
Serve First CX
Nick Farinha
Nick Farinha
Director of Enterprise CX Product and AI
Gamma AI
Gamma AI

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