22 - 23 October, 2019| London, UK

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22 - 23 October, 2019
The Hurlingham Club, London, United Kingdom

Speakers

If you would like to be involved in speaking at the 2019 event, please contact us at exchangeinfo@iqpc.com - we'd love to hear from you!

2019 Speakers

Bas Lemmens

Bas Lemmens
Chief Executive Officer & Co-Founder of Booking.com
Meetings.com

Simon Wilcox

Simon Wilcox
Head of Automation and Optimisation
Heathrow Airport

Annette Höher-Bäuerle CCXP

Annette Höher-Bäuerle CCXP
Director Guest Experience & Product Definition
Thomas Cook Hotels & Resorts

Boet Kreiken

Boet Kreiken
Executive Vice President Customer Experience
KLM

Franck Kermarrec

Franck Kermarrec
Chief Marketing Officer
Millennium Hotels and Resorts

Lee Reddin

Lee Reddin
Head of Service Design, CS Digital Innovation & Self Service
Ryanair

Louise Williams CCXP

Louise Williams CCXP
General Manager Customer Experience
TUI

John Leighton

John Leighton
Head of Customer Service
Easyjet

Roel Verhagen

Roel Verhagen
Head of eCommerce
Eurail.com

Jan Richards

Jan Richards
Head of Insight & Planning
Dublin Airport

Cathy Thomson

Cathy Thomson
Global Head of Customer Experience
Hostelworld

Ancel Gornall

Ancel Gornall
General Manager Customer Excellence
Jet2.com and Jet2Holidays

Paul Blackwell

Paul Blackwell
Head of Customer Experience & Service Transformation Strategy
Avis Budget Group

Crispin Humm

Crispin Humm
Head of Customer Strategy, Customer Directorate
Rail Delivery Group

Casper Overbeek

Casper Overbeek
Director Customer Experience
CitizenM

Benjamin Steen

Benjamin Steen
Head of Customer Care, Digital Licensing and Stadium
Bayern München

Eva Krueger

Eva Krueger
Director Customer Experience & Insights
SBB AB

Tina Flammia

Tina Flammia
Director, VIP & Global Concierge Service Excellence
Air Canada

Alexandra da Silva Rodrigues

Alexandra da Silva Rodrigues
Strategical Advisor for Global Contact Centers
Radisson Hotel Group

Chris Barker

Chris Barker
Head of Digital and CX
Travel Counsellors

Patricia Page-Champion

Patricia Page-Champion
Senior Vice President & Commercial Director
Hilton

Maaike van der Windt

Maaike van der Windt
Head of Aviation Marketing, Cargo and Customer Experience
Amsterdam Airport Schiphol

Lottie Knutson

Lottie Knutson
Lecturer, Travel Expert, Influencer and Former Communications Director
Fritidsresor

Carolyn Solomon-Pryce

Carolyn Solomon-Pryce
Diversity and Inclusion Consulting Lead
WiH2020

James James Wheatcroft

James James Wheatcroft
Vice President Marketing Northern Europe
Accor