Speakers

If you would like to be considered as part of our speaker faculty for the upcoming 2020 CX Exchange for Travel and Hospitality then please contact our Production team directly on info@exchangeevents.co.uk or by calling +44 (0) 207 368 9484.

Speakers

2020 Speakers

Frans Leenaars
Chief Marketing Officer
TUI Western Europe

Johnny Quach
Chief Product Officer
Hostelworld

Julie Dilloway-Knapp
VP Cabins
Virgin Atlantic Airways Ltd

Audrey Gouache
Director of Operational Innovation
Hyatt Hotels Corporation

Joanna Wales
Head of Operations and Events
Ascot

James Revell
General Manager
Air France KLM European Sales & Service Centre

Shawn Kathleen
Founder
Passenger Shaming

Raphael Saupp
Executive Director Customer Experience and Quality
Sixt

David Hicks
Founder & CEO
TribeCX

Mark Mitchell
Advisor & Expert Practitioner
TribeCX

Zachary Griff
Travel Analyst
ThePointsGuy

Berend-Jan Rietveld
Head of Passenger Experience
Schiphol Airport

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com