21st - 22nd September 2020 | London

Speakers

If you would like to be considered as part of our speaker faculty for the upcoming 2020 CX Exchange for Travel and Hospitality then please contact our Production team directly on info@exchangeevents.co.uk or by calling +44 (0) 207 368 9484.

2019 Speakers


Chris Barker
Chris Barker
Head of Digital and CX
Travel Counsellors
Paul Blackwell
Paul Blackwell
Head of Customer Experience & Service Transformation Strategy
Avis Budget Group
Tina Flammia
Tina Flammia
Director, VIP & Global Concierge Service Excellence
Air Canada
Ancel Gornall
Ancel Gornall
General Manager Customer Excellence
Jet2.com and Jet2Holidays
Annette Höher-Bäuerle CCXP
Annette Höher-Bäuerle CCXP
Director Guest Experience & Product Definition
Thomas Cook Hotels & Resorts
Crispin Humm
Crispin Humm
Head of Customer Strategy, Customer Directorate
Rail Delivery Group
Lottie Knutson
Lottie Knutson
Lecturer, Travel Expert, Influencer and Former Communications Director
Fritidsresor
Boet Kreiken
Boet Kreiken
Executive Vice President Customer Experience
KLM
Eva Krueger
Eva Krueger
Director Customer Experience & Insights
SBB AB
John Leighton
John Leighton
Head of Customer Service
Easyjet
Bas Lemmens
Bas Lemmens
Chief Executive Officer & Co-Founder of Booking.com
Meetings.com
Casper Overbeek
Casper Overbeek
Director Customer Experience
CitizenM
Patricia Page-Champion
Patricia Page-Champion
SVP & Global Commercial Director
Hilton
Lee Reddin
Lee Reddin
Head of Service Design, CS Digital Innovation & Self Service
Ryanair
Jan Richards
Jan Richards
Head of Insight & Planning
Dublin Airport
Benjamin Steen
Benjamin Steen
Head of Customer Care, Digital Licensing and Stadium
Bayern München
Alan Talbot
Alan Talbot
Chief Information Officer
Air Malta
Maaike van der Windt
Maaike van der Windt
Head of Aviation Marketing, Cargo and Customer Experience
Amsterdam Airport Schiphol
Roel Verhagen
Roel Verhagen
Head of eCommerce
Eurail.com
James Wheatcroft
James Wheatcroft
Vice President Marketing Northern Europe
Accor
Simon Wilcox
Simon Wilcox
Head of Automation and Optimisation
Heathrow Airport
Louise Williams CCXP
Louise Williams CCXP
General Manager Customer Experience
TUI