21st - 22nd September 2020 | London

The Exchange Format

To ensure the Exchange offers the highest degree of relevancy, only senior executives responsible for the design, development and delivery of their customer service strategies and solutions are invited to attend. This exclusive format allows you to connect with those peers whose insights you respect most – through exceptional networking, business meetings and strategic information sharing sessions.

As a leading executive in this market, we understand that your time is valuable, which is why at the Customer Experience Exchange for Travel and Hospitality you will customise your own itinerary to reflect your current initiatives, priorities and future strategic objectives. Your agenda will be made up of conference sessions, one-on-one business meetings, interactive Think Tank discussions, and other innovative networking opportunities.

We are working with a leading group of experts from across the globe, to compile an impressive peer-to-peer faculty, with brand new case studies from some of the largest and most cutting edge corporations.


What distinguishes this event from others?

The Customer Experience Exchange for Travel and Hospitality is not a typical conference and there are some key distinguishing features that provide you with a truly unique forum in which to participate:


If you would like to find out more information about the Exchange, feel free to contact us on +44 (0) 207 368 9484 or email us on info@exchangeevents.co.uk.