Des Traynor

Co-Founder Fin

Des Traynor is a Co-founder and the Chief Strategy Officer of Fin (formerly Intercom) and sits on Fin's board of directors. Des has led many teams within the company, including Product, Marketing, Customer Support, and Content, and has been directly responsible for building out even more functions within Intercom as well. Today, Des oversees Fin's R&D team, based in the Dublin and London offices.

CX Travel and Hospitality Exchange - Day 2

12:05 Sponsor Presentation | Is there One ‘True’ Customer Experience? Harnessing AI to Create a Unified Picture Across Fragmented Touchpoints

One of the most pressing challenges for CX leaders is gleaning their customers' journey as a unified whole or attaining the true customer experience. Travel and hospitality being one of the most fragmented industries, from airport arrival, to flight, to hotel check-in, to holiday excursions - how does the industry create a unified picture of CX by harnessing AI and data?

• Defining the points across the customer journey at which customer sentiment can be most clearly identified

• Demonstrating how scattered customer data can be transformed into a singular, comprehensible 'truth' to inform future CX strategy and create customer profiles

• Exploring the ways in which AI can make vast amounts of customer data comprehensible to establish CX trends and adjust strategy accordingly

12:40 1:1 Business Meetings

Check out the incredible speaker line-up to see who will be joining Des.

Download The Latest Agenda

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com