Vibhor Garg

Business Head (UK & EMEA) EXL

CX Travel and Hospitality Exchange - Day 1

9:50 Hype to Reality: How Data and AI are impacting Scaling Systems of Execution in Travel and Hospitality

Everyone is testing Generative AI, but few have integrated it into real-time operational workflows and data structure. This session focuses on how airlines, hotels, and TMCs (Travel Management Companies) can move past the experimentation phase to build scalable "Systems of Execution."

• Learn how to shift from "Chatbots" to "Systems of Execution" and the Agentic AI Leap

• Gain insights into how to upgrade the foundation: AI-ready data architecture

• Glean how to deliver real-time hyper-personalization and "Human Touch" ROI

Check out the incredible speaker line-up to see who will be joining Vibhor.

Download The Latest Agenda

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