21st - 22nd September 2020 | 100% Online
2019 Sponsors
If you would like to discuss positioning your solution(s) in front of senior decision-makers in the customer experience, travel, and hospitality spaces with budget to spend, you can contact our Sponsorship Sales team directly on info@exchangeevents.co.uk or call +44 (0) 207 368 9484.
Bronze Sponsors
Content Guru
Website: www.contentguru.com/product/storm/
Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning storm® platform. Europe’s largest Customer Engagement and Experience platform, storm, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all... Read More
Past Sponsors
Adobe
Website: www.adobe.com
Adobe gives everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We empower people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.Adobe Creative Cloud, Document Cloud, and Experience Cloud bring together our design... Read More
Alchemmy
Website: www.alchemmy.com
Alchemmy are change and transformation specialists. We help our partners embrace new innovation and technology to deliver on their objectives and maximise benefits to shareholders, customers and colleagues. Our outcome driven methodology helps our partners navigate the complex landscape of options in the marketplace and ensure a benefits-led approach, maximising... Read More
Atos
Website: atos.net/en-gb/united-kingdom/solutions-uk
Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is... Read More
Freshworks
Website: www.freshworks.com
Freshworks provides leading Customer Engagement products. Our Customer Engagement Suite consists of Freshdesk, Freshchat and Freshcaller.Freshdesk: Our Omni-Channel Customer Service Software allows retailers to bring all channels of customer communication into one place; across email, phone, live chat, social and chatbots, giving a single customer view, which allows them to... Read More
Genesys
Website: http://www.genesys.com
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More
IGT Solutions
Website: www.igtsolutions.com
IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT serves... Read More
LivePerson
Website: https://www.liveperson.com/
LivePerson makes life easier by transforming how people communicate with brands. We are a leading provider of mobile and online business messaging solutions, enabling a meaningful connection between brands and consumers over the entire consumer lifecycle. The world’s most innovative and leading brands use our conversational commerce solutions to orchestrate... Read More
LogMeIn
Website: www.logmein.com
Bold360 is an AI powered customer engagement technology. Our patented NLP enhances each customer touchpoint; empowering customers to digitally self serve via dynamic FAQs and conversational chatbots, driving agent efficiencies across all of your digital channels via our omnichannel engagement platform, and enabling your employees to instantly retrieve the information... Read More
Opinsta
Website: http://www.opinsta.com
Opinsta solutions Empower Employees to deliver a better Customer Experience. What makes us different? Our expertise in Operational Customer Experience combined with Rapid Software Deployment. We only partner with Enterprise firms who can demonstrate both a C-Level and operational commitment to delivering an ideal Customer Experience. As such our focus... Read More
Synthetix
Website: www.synthetix.com
Synthetix are pioneers of AI-powered digital customer engagement software in the cloud. Since 2001 we've set the CX bar, helping the world's most innovative companies deliver exceptional customer experiences at every touchpoint, through our suite of knowledge-integrated solutions. Read More
Tealium
Website: http://www.tealium.com
Tealium revolutionises today’s digital businesses with a universal approach to managing the ever-increasing flows of customer data – spanning web, mobile, offline and Internet of Things devices. With the power to unify customer data into a single source of truth, combined with a turnkey integration ecosystem supporting more than 1,000... Read More
Transcom
Website: www.transcom.com
Transcom’s customer service portfolio is designed around creating smarter people experiences, increasing loyalty and driving growth As a true partner, we actively support your digital agenda. Combining our core services with leading digital capabilities and tools, we offer future proof customer facing concepts, improving quality and operational efficiency. Our core... Read More
Twilio
Website: www.twilio.com
Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and... Read More
Unbabel
Website: unbabel.com/customer-service
Unbabel
enables modern enterprises to serve customers in their native languages, with
always-on, scalable translation across digital channels. Powered by AI and
refined by a global community of translators, Unbabel combines the speed and
scale of machine translation with the authenticity that can come only from a
native speaker.
For... Read More
Upland Rant & Rave
Website: uplandsoftware.com/rantandrave
Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave Platform to proactively communicate with and gather fast feedback... Read More
Verint Transversal
Website: www.transversal.com
Drive Efficiency, Consistency and Agility with Knowledge Management.We connect people with the knowledge they need to make a difference to their customers, across every channel and through every interaction. Empowering the customer journey with knowledge ensures you are delivering those exceptional experiences and unforgettable customer service.When your customers have questions... Read More
Vidatec
Website: vidatec.com
We are Vidatec, an award-winning web and mobile app development company based in central Scotland. We’ve been around in the business for 10 years, which means we’ve seen trends come and go… but what never goes away is our understanding that people are at the heart of it all, along... Read More
Webhelp
Website: www.webhelp.com/uk
Simply put - Webhelp helps clients build better customer experiences. We design world-class customer engagement strategies and manage interactions throughout the whole customer lifecycle. We refine and improve customer experience across digital, social and voice channels.We enrich customer experience and business solutions to create lasting value for the world’s most... Read More
Zendesk
Website: https://www.zendesk.com/
The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves businesses across hundreds of industries, with more than 125,000 paid customer accounts offering service and support in over 30 languages. Zendesk... Read More
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