Sinead Quinn

Director of Inflight Ryanair

CX Travel and Hospitality Exchange - Day 1

17:35 Panel Discussion | Luxury Vs Budget: How Can We Improve Our CX Strategies in an Age of Blurring Customer Bases?

In a saturated travel and hospitality market, the lines between luxury and budget are blurring, with both taking customers from each other's bases as the cost of living rises and accessibility increases. With increasing expectations, customers expect seamless service, personalisation, and value at every price point. Leaders from both segments explore how luxury and budget brands can learn from each other's CX strategies and commercial approaches to drive innovation, profitability, and guest loyalty.

• How is value being redefined for each segment, and what can they borrow from one another to meet evolving customer expectations?

• Where is the optimal balance between budget's cost discipline and standardised delivery and luxury's differentiation and emotional connection to acquire customers and achieve loyalty?

• How are both segments leveraging technology differently to scale innovation and elevate customer satisfaction without eroding brand identity or margins?

Check out the incredible speaker line-up to see who will be joining Sinead.

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