Jack Bunnage

Account Director Treasure AI

CX Travel and Hospitality Exchange - Day 1

15:20 Sponsor Presentation | The Connected Traveler: Turning Fragmented Data into Predictive, Profitable CX

Travelers experience a seamless, connected journey, yet travel and hospitality organisations often encounter a fragmented series of interactions—from bookings and loyalty activities to digital behavior, service conversations, operational disruptions, and post-trip feedback. This disjointed perspective makes it challenging to anticipate customer needs, resolve issues swiftly, and deliver consistent, relevant experiences.

This session will explore how Treasure AI empowers CX leaders to unify customer and operational data, enabling the creation of more predictive and responsive travel journeys. We will examine practical applications of AI and analytics—from identifying friction points before they escalate into dissatisfaction to prioritising human intervention during disruptions, service recovery, and critical loyalty moments. The discussion will also highlight measurable ROI, demonstrating how targeted use cases can boost revenue, reduce service costs, enhance employee productivity, accelerate resolution times, and strengthen customer loyalty.

- Understand how fragmented data creates friction throughout the traveler journey.

- Explore how Treasure AI leverages predictive analytics to anticipate customer needs and elevate service quality.

- Learn how AI-driven CX initiatives translate into measurable improvements in revenue, cost efficiency, productivity, and loyalty.

Check out the incredible speaker line-up to see who will be joining Jack.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com