Kinnari Ladha

Chief Data Officer Travelodge

Kinnari is currently the Chief Data Officer at Travelodge Group, one of the UK's largest budget hotel brands, with 625 hotels across the UK, Ireland and Spain.

She brings over 20 years' experience working with boards and executive teams to use data, analytics and AI as strategic levers for growth, operational performance and better customer outcomes across sectors including travel, telecoms, retail and automotive.

Her focus is on enabling confident, evidence-led decision making through clear data strategy, strong governance and risk frameworks, and operating models that translate data and AI investment into measurable business value.

She is also a regular board-level advisor and keynote speaker on digital transformation, responsible AI and modern leadership, with a strong interest in inclusive leadership and long-term value creation.

CX Travel and Hospitality Exchange - Day 2

15:40 Fireside Chat | Data in a Volatile World – Forecasting Travel Patterns & Personalising Offers to Satisfy Customers in an Ever-changing Market

A heated discussion on how the changing geopolitical landscape is leading to ever-evolving travel patterns that are becoming increasingly challenging to predict. Explore how to stay ahead of the curve with travel pattern trends and how to personalise offers accordingly, capitalising on a turbulent environment rather than missing out because of it.

• How can data integration improve organisations' ability to forecast shifting travel demand, customer behaviour, and ultimately help travel and hospitality brands maintain service continuity and customer trust during global instability?

• In what ways can diplomatic data-sharing partnerships between travel organisations and international stakeholders enhance CX strategy and potential personalisation offers?

• How can predictive analytics tools that monitor regulatory, climate, and geopolitical changes be harnessed so that brands can proactively mitigate changes to travel plans and redirect customers in a highly tailored way, establishing stronger customer confidence and brand loyalty?

Check out the incredible speaker line-up to see who will be joining Kinnari.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com