Empowering Customers, Employees & Businesses: Placing Humans at the Center of AI-driven CX

Name: CX Travel & Hospitality Exchange USA
Start: 2027-05-25
End: 2027-05-26

May 25-26, 2027 | USA

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SPONSORSHIP OPPORTUNITIES

May 2027| usa

Shaping the Next Era of Travel & Hospitality Customer Experience

Following more than a decade of success in the UK, the inaugural CX Travel & Hospitality Exchange USA will take place in May 2027, bringing together senior customer experience, customer service and digital leaders from across the travel and hospitality sector for two days of strategic learning, benchmarking and networking. As AI reshapes customer expectations and competition intensifies, organisations must find new ways to deliver seamless, personalised experiences while maintaining the human touch that defines exceptional hospitality.

Through a combination of keynote presentations, interactive discussions, think tanks and real-world case studies, attendees will gain practical insights into the strategies, technologies and operating models transforming customer experience today. Designed exclusively for senior decision-makers, the Exchange provides a unique opportunity to connect with peers, share challenges and discover innovative approaches to driving loyalty, operational excellence and long-term business growth.

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Wondering what's in store?

The CX Travel & Hospitality USA Exchange 2027 will unite senior Customer Experience, Customer Service, & Digital leaders from airlines, hotels, and travel agencies to overcome the most pressing challenges with AI integration, streamlining customer journeys, and implementing customer loyalty. This will allow attendees to walk away with key industry insights in order to elevate the CX strategy across their business.

Why should you attend?

✔️ Peer-to-peer networking in a closed-door environment

✔️ Industry-leading thought discussion by CX leaders dedicated to transformation

✔️ Actionable case studies giving you real-world insights to take back to the office

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Sponsorship and Exhibition Opportunities

Sponsorship is the most effective solution to share your company’s idea to senior professionals from across the Travel & Hospitality space, who are searching for actionable CX solutions.

CX Travel & Hospitality USA brings together senior decision-makers all looking to spend within the short-medium term and ready to take prequalified, prescheduled. 1:1 meetings.

Ready to put your solutions front of mind in front of a senior audience and secure actionable leads which can't be achieved at generic conferences?

Partnership Information

Testimonials

A Word From our UK Attendees

Very good Exchange, really worth it and would love to participate next year, thanks for the opportunity.

Melia Hotels International

A great couple of days meeting CX peers from the industry. It was so nice to bounce ideas off experts, share experiences and learn about some of the great things others are doing in the CX space.

Hotelplan

The networking opportunities were great and the sponsors were also of great interest. The team's follow-ups and help with the agenda organisation and ensuring that everyone was aware and on-time with the appointments was outstanding.

IHG Hotels & Resorts

Well organised exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!

Jumeirah Group

An excellent networking event which provided me with key CX insights and the opportunity to reflect on our own brand's customer journey.

Accor Group

Benefits of Attending

Benefits of Sponsoring

evaluagent: an Exchange Success Story

Explore this exclusive case study, detailing how evaluagent benefitted from the unique Exchange format to leverage actionable 1:1 business meetings and secure high-quality leads who are actively investing.

Access the Case Study

CX Travel & Hospitality: 2026 Post-Event Report

Want a glimpse into what you can expect? Take a look at our 2026 Post Event Report that includes audience info, trusted testimonials, and unmissable information on this industry-leading Exchange for CX leaders dedicated to transformation in the travel & hospitality space.

Get Your Copy

CX Horizons: The State of CX in 2026

How is CX progressing? Are you keeping up with key trends? Look back at the global state of CX for the past year, and see what you need to prepare for in 2026 and beyond.

View the Global Report