Redefining CX in Travel & Hospitality by balancing AI with the Human Touch, Building Loyalty Beyond Points & Personalizing Every Journey

Name: CX Travel & Hospitality Exchange USA
Start: 2027-05-25
End: 2027-05-26

May 25-26, 2027 | USA

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SPONSORSHIP OPPORTUNITIES

May 2027 | DALLAS

Shaping the Next Era of Travel & Hospitality Customer Experience

The CX Travel & Hospitality USA Exchange 2027 is a closed-door, invitation-only forum, welcoming X senior CX, Customer Service, & Digital leaders under one roof to discuss the latest CX trends and innovations. Gathering senior executives from the USA’s major players, the forum unites the biggest airlines, hotels, airports, travel agencies, and cruise lines for two days of strategic discussion, practical case studies, and peer-to-peer benchmarking. The agenda focuses on rapidly shifting customer expectations, leading to a rethinking of how brands connect with customers, deliver seamless experiences, and build lasting loyalty. Join senior CX, Customer Service, and Digital leaders at the CX Travel & Hospitality Exchange USA 2027 to explore how to balance AI and automation with the human touch, transforming customer interactions without losing the personal connections that set brands apart. Discover how to unify fragmented customer journeys, harness data to deliver hyper-personalized experiences at scale, and cater to diverse customer needs across every touchpoint. Explore how to move beyond traditional points-based rewards to build meaningful, emotional loyalty that drives retention and lifetime value.

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Wondering what's in store?

The CX Travel & Hospitality USA Exchange 2027 will unite senior Customer Experience, Customer Service, & Digital leaders from airlines, hotels, and travel agencies to overcome the most pressing challenges with AI integration, streamlining customer journeys, and implementing customer loyalty. This will allow attendees to walk away with key industry insights in order to elevate the CX strategy across their business.

Why should you attend?

✔️ Peer-to-peer networking in a closed-door environment

✔️ Industry-leading thought discussion by CX leaders dedicated to transformation

✔️ Actionable case studies giving you real-world insights to take back to the office

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Sponsorship and Exhibition Opportunities

Sponsorship is the most effective solution to share your company’s idea to senior professionals from across the Travel & Hospitality space, who are searching for actionable CX solutions.

CX Travel & Hospitality USA brings together senior decision-makers all looking to spend within the short-medium term and ready to take prequalified, prescheduled. 1:1 meetings.

Ready to put your solutions front of mind in front of a senior audience and secure actionable leads which can't be achieved at generic conferences?

Partnership Information

Testimonials

A Word From our UK Attendees

Very good Exchange, really worth it and would love to participate next year, thanks for the opportunity.

Melia Hotels International

A great couple of days meeting CX peers from the industry. It was so nice to bounce ideas off experts, share experiences and learn about some of the great things others are doing in the CX space.

Hotelplan

The networking opportunities were great and the sponsors were also of great interest. The team's follow-ups and help with the agenda organisation and ensuring that everyone was aware and on-time with the appointments was outstanding.

IHG Hotels & Resorts

Well organised exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!

Jumeirah Group

An excellent networking event which provided me with key CX insights and the opportunity to reflect on our own brand's customer journey.

Accor Group

Benefits of Attending

Benefits of Sponsoring

evaluagent: an Exchange Success Story

Explore this exclusive case study, detailing how evaluagent benefitted from the unique Exchange format to leverage actionable 1:1 business meetings and secure high-quality leads who are actively investing.

Access the Case Study

CX Travel & Hospitality: 2026 Post-Event Report

Want a glimpse into what you can expect? Take a look at our 2026 Post Event Report that includes audience info, trusted testimonials, and unmissable information on this industry-leading Exchange for CX leaders dedicated to transformation in the travel & hospitality space.

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CX Horizons: The State of CX in 2026

How is CX progressing? Are you keeping up with key trends? Look back at the global state of CX for the past year, and see what you need to prepare for in 2026 and beyond.

View the Global Report