Executive Vice President Customer Experience
Head of Customer Service
Chief Executive Officer & Co-Founder of Booking.com
Head of Service Design, CS Digital Innovation & Self Service
Head of Insight & Planning
Head of Customer Care, Digital Licensing and Stadium
Head of eCommerce
Louise Williams CCXP
General Manager Customer Experience
"Fantastic event giving the opportunity to network and learn from our industry peers. The speakers were great, such knowledge and enthusiasm to share learnings. Thank you for a great couple of days in such a beautiful venue. Very well organised."
"An opportunity to hear, learn and discuss about common scenarios, future trends and diverse positions with the right balance. A great combination of practitioners, experts and solution providers to offer an all-round experience in an intense but highly performing event."
"Very well organised event, with relevant discussions and good networking opportunities."