Yujia Cao

Head of Research & Insights Kiwi.com

CX Travel and Hospitality Exchange - Day 2

10:55 Think Tank | Breaking Down Silos Across CX Functions to Drive Consistent, Personalised Customer Experiences

Customer experience often spans multiple teams, from marketing and operations to digital, customer service, and product. Yet disconnected strategies and data can hinder positive CX work. Discover practical ways to align CX functions, improve cross-department collaboration, and create a unified customer journey.

• Discover what causes fragmentation across customer experience functions and how leading organisations break down silos to deliver a seamless, end-to-end customer journey

• Learn why cross-functional alignment, across marketing, operations, digital, and customer service, is critical to consistent CX delivery, and how shared goals, data, and accountability drive better outcomes

• Explore how organisations can use collaboration and integrated systems to unify customer insights, streamline decision-making, and create more personalised, efficient, and impactful customer experiences.

Check out the incredible speaker line-up to see who will be joining Yujia.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com