Sue Bradley

Head of Customer Experience Hays Travel

Responsible for the end to end customer experience for Hays Travel customer experience.

CX Travel and Hospitality Exchange - Day 2

8:40 Fireside Chat | Crafting a Customer-Centric Culture: The Vision & Incentives that Cement Customer Loyalty

Building strong customer loyalty starts from within. Explore how fostering employee engagement, brand alignment, and a customer-first culture can directly influence guest satisfaction and long-term loyalty. Gain insights into how internal culture, training, and leadership strategies can empower teams to consistently deliver exceptional experiences that strengthen brand advocacy and retention.

• How can organisations embed customer-centric values into company culture to drive stronger employee engagement and service consistency?

• Which strategies help align internal teams around brand purpose and customer experience goals across a global organisation?

• How can businesses support employees to adapt to internal changes to secure internal and external customer loyalty?

Check out the incredible speaker line-up to see who will be joining Sue.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com