Gabriel Llaneras

Head of Digital Product Air Europa

CX Travel and Hospitality Exchange - Day 2

9:45 Think Tank | The Friction Free Holiday Dream: Using AI to Achieve Frictionless Travel for Your Customers

Exploring how AI can reduce friction at the many fragmented touch points along the customer journey including shortening security check times, offering efficient & tailored options, and knowing when to put customers on the loyalty flywheel.

• Understanding friction and how to identify different types of friction for customers

• Creating comprehensive customer journey maps to identify areas of friction and how to reduce it for customers

• Exploring how to harness customer data and AI along different touchpoints to create deeply personalised campaigns and establish loyal customers

Check out the incredible speaker line-up to see who will be joining Gabriel.

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