Nienke Bloem

Professional Customer Experience Expert Nienke Bloem Services BV

Nienke Bloem is one of the world's leading voices on Customer Experience Leadership. Known as "the CX speaker in the blue dress," she brings 15 years of CX expertise to every stage she stands on, combining sharp strategic insight with warmth, humour and the kind of directness that actually makes things happen.

She holds both the CCXP and the CSP, making her one of a very small group globally to carry both certifications. After leading the CX team at KPN and moving their NPS from -14 to +2, she built a multi-brand CX business from the ground up. She is a Recognised Training Partner of the CXPA, a keynote speaker on global stages, and the author of two CX books. And she could not be more at home chairing this particular event. Nienke is a modern day pilgrim, a passionate traveler and a devoted lover of the good hospitality life. She knows this industry from the inside out, as a customer, as a leader and as someone who believes that great hospitality is one of the most powerful forms of human connection.

As Chair of this Exchange, Nienke brings her signature energy to every session: setting the scene, connecting the dots, and making sure every person in the room leaves with more than they came with.