En praktisk vägledning för att implementera flerkanalig kundservice




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I detta White Paper unders÷ks varf÷r kontaktcentermarknaden fortfarande befinner sig i startgroparna vad gåller anvåndningen av flera kanaler.

Den innehæller ocksæ f÷rslag pæ ætgårder som kontaktcenter kan vidta f÷r att utveckla en effektiv flerkanalig tjånst, bland annat via att ÷ka f÷rstæelsen f÷r kundens beteenden och att måta vad som faktiskt g÷r skillnad.

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