The Alignment of Customer and Support Expectations
Support organisations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount.
However, most organisations admit they're not pro-actively aligning their priorities with their customers' expectations.
SEE ALSO: The State of Support Services
Download this whitepaper to learn:
- The importance of specific factors with regard to providing support to customers
- What support tool features are most important to support organisations
- Which factors are taken into consideration when measuring the value of a customer interaction