The Alignment of Customer and Support Expectations
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Support organisations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount.
However, most organisations admit they're not pro-actively aligning their priorities with their customers' expectations.
SEE ALSO: The State of Support Services
Download this whitepaper to learn:
- The importance of specific factors with regard to providing support to customers
- What support tool features are most important to support organisations
- Which factors are taken into consideration when measuring the value of a customer interaction