The conversational support starter kit
A framework for building service efficiency, happier agents and more loyal customers
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Great customer support is essential to business survival.
Customers’ expectations are on the rise – a recent study from Deloitte found that two-thirds of customers will switch brands due to poor customer service. At the same time support teams are grappling with an increased flood of conversations, which is fueling customer frustration and team burnout.
The Conversational Support Funnel framework offers a new way to provide personal support at scale. Download this guide to access a framework that allows support teams to combine human, self-serve and proactive support into a seamless messenger-based experience for customers.
Download this guide to access
- A powerful framework to automatically resolve simple issues, freeing your support team for complex ones.
- An interactive worksheet to provide fast, personal support.
- Proven tips to improve customer relationships and team morale.
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