In spotlight with the Founder of Ritz-Carlton, Horst Schulze
Add bookmark
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here. Download PDF Attachment
Ahead of the Customer Experience Exchange USA in Georgia (May, 28-30), we interviewed keynote speaker the Founding President and COO of Ritz-Carlton, Horst Schulze.
Schulze shares how he revolutionized the hotel industry, creating one of the most recognizable international brands - Ritz Carlton and forever altered the very nature of customer service.
“I went [to the Ritz Carlton] to create the greatest hotel company in the world; that was my vision, that was the dream. I hired people that wanted this. I said – that is leadership people in the beginning – don’t join me for a job, join me in this vision”
Access the preview of the interview to learn more about the inspiring story of how Schulze moved from Hyatt to build Ritz-Carlton, as well as touching on employee engagement and lifetime values of customers.
Read the interview in full…
You can download this insightful interview in full today by clicking here and don’t miss Horst Schulze’s keynote address at this year’s Customer Experience Exchange USA (Château Élan Resort (May 28-30, Georgia), the USA’s leading customer experience event for senior executives within the retail, travel and hospitality industry.
![[BY INVITATION ONLY] The State of contact center efficiency in the age of AI](https://eco-cdn.iqpc.com/eco/images/logos/wMQuMdHjZYMR8XwzDeJJjK0n4X4mkLPRkJ08VEvR.webp)
