The ultimate guide to conversational support

Learn the latest strategies to work smarter and earn value from personal customer support—without burning out your team or budget.

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CX Network
03/30/2021

Conversational support

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Until recently, due to technological limitations, most support teams faced an impossible choice – stay personal with customers or get efficient. We say, choose both. 

In this guide Intercom will share its Conversational Support Funnel framework to help support leaders achieve this.

Readers will walk away with everything your team needs to thrive in this new conversational era, including a full end-to-end strategy, chatbot scripts, principles for staying personal, proactive message ideas, and so much more. Better team efficiency and happier, more loyal customers await.

Download this guide to access:

  1. A proven framework for automatically resolving simple issues.
  2. The latest positioning blueprint to make support a key value drive
  3. Firsthand strategies from customer-centric companies, like Slack, Zapier, Wootric, and more

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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