How to manage customer journeys

Optimizing customer experiences across touchpoints and channels



CX Network
04/22/2020

Image of customer journey mapping report

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Customer journey mapping

Customers have changed the way they research, interact with, and buy from companies. This reality makes it critical for brands to understand how to reach customers at the optimal moment, with the right messaging, on the correct channel. 

Companies that are organizing the customer experience around journeys are delighting their customers, increasing loyalty, and growing revenue. Equally, companies with fragmented customer experiences are losing ground to savvier competitors.

This 20 page whitepaper will explore the five steps of managing customer journeys: exploration, data mapping, building connected records of customer data, journey orchestration, and optimization.

Download this whitepaper to learn about: 

• How to choose your first journey and accelerate the time it takes to learn if it is hitting the mark
• How to quickly get your journeys into market
• Setting yourself up for continuous improvement by using data effectively

Sponsored By:

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