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Customer experience management
To be competitive, today’s growing businesses must acquire and engage
customers across multiple channels while offering service that sets them apart
from global brands.
Commerce in the digital era can stretch the resources of growing businesses. Customers and prospects expect to be able to interact, engage, and transact with brands anywhere and at any time using any one of a wide range of communication channels.
Furthermore, in a crowded marketplace where customers are increasingly bombarded with marketing messages, only relevant communications will gain a response. In response to this, companies must differentiate themselves by providing a contextual experience that is timely, personalized, and truly relevant to the customer.
This brief looks at how SAP® Commerce Cloud enables companies to provide customers with the high service levels they expect, quickly and cost-effectively, to win their loyalty and support business growth.
Download this brief to learn about:
• Supporting online business with robust commerce capabilities
• Providing high-quality product details across all channels
• Enriching and personalizing the commerce experience
• Enabling the rapid and cost-effective launch and management of omnichannel content
• Engaging and transacting with customers on all digital channels