13 common pain points in customer journeys



CX Network
02/07/2018

Download Your Copy

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

What are the most important issues that you should zero in on when examining your customer journeys? Knowing what to look for first can go a long way toward helping you get jump-started on implementing corrective action.

Based on their experience in conducting customer journey mapping for leading global enterprises, Convergys discovered the following list of the 13 most common pain points that customers encounter in journeys today.

Use this list to target the critical factors that influence customer experience and pinpoint where your weaknesses might be, so that you can prioritise next steps for uncovering and correcting the shortcomings in your customer journeys.

RECOMMENDED