Supercharge your service organization with live visual support

Learn how global service leaders are using AR and AI-powered visual support to change the future of service delivery

Join us to learn how companies like Kraft Heinz and GE Healthcare leverage SightCall to augment workforce skills, increase technician efficiency and provide a better customer experience through remote support.


This webinar will take place on:
25 May, 2021
04:00 PM - 05:00 PM BST

 With customers indicating they are more willing than ever to switch brands because of disappointing experiences, and customer service agents expressing stress around the rising pressure for faster service delivery, the time to supercharge your technicians in the field with visual assistance is now.

With the right AR and AI powered visual assistance technology, technicians can be more efficient, make accurate decisions that speed up resolution times, reduce costs, and provide a differentiated experience for customers.

In fact after implementing visual assistance technology, GE Healthcare has saved hundreds of thousands in annual costs by shortening maintenance turnaround times from three days to a matter of hours. Access this webinar to hear from SightCall’s team of experts as they explore the ways in which AR and AI technology can enhance problem solving in the field to ensure good service, communication, and privacy for customers.

Attend this session live to:

1. Discover through real-world examples from Kraft Heinz, GE Healthcare, and Lincoln, the ways in which service organizations are using AR/AI-powered remote visual assistance to deliver better service through predictive analysis, recommendations and streamlined scheduling.

2. Understand how to increase the ROI of visual assistance technologies.

3. Learn about SightCall’s ‘AI Enhanced Agent’, which features speech translation, transcription, identity concealment, OCR and chat translation.

4. Access tips
on how this AI can enhance technician capabilities and provide support that boosts customer loyalty.


Speakers

Max Hird
Director SE, UK & Nordics
SightCall

A graduate of Philosophy and Politics at the University of Manchester, and with an international outlook including significant periods living in both Japan and China, Max joined SightCall in early 2017 after 4 years as a successful Service Desk and Digital Workplace Solution Architect within Atos SE, managing presales for multi-million-dollar deals. Based in London, Max manages pre- and post-sales relationships with some of the largest SightCall customers worldwide, focusing on the UK&I, Northern Europe and Japan.

Ben Pinkerton
VP of Product Marketing
SightCall

Ben is a visual communications expert with over 20 years of experience in video conferencing and streaming technologies. He is passionate about using video, AR, and AI technologies to solve real world challenges to make people more effective at their work. At SightCall, Ben leads the Product Marketing team and is responsible for driving product vision, globally.

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