How Sure International Makes CX Their Differentiator
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Charlotte Dunsterville is the Board Director for Customer Experience at Sure International. In an interview at the Customer Experience Exchange for Telecoms she spoke about:
- The initiatives they’ve implemented to ensure CX is an differentiator within the company
- The process of gathering customer feedback and auctioning upon the insight quickly
- The recurring challenges when developing a great CX strategy
For more insights from the Customer Experience Exchange for Telecoms, also have a look at:
Charlotte Dunsterville is the Board Director for Customer Experience at Sure International. In an interview at the Customer Experience Exchange for Telecoms she spoke about:
- The initiatives they’ve implemented to ensure CX is an differentiator within the company
- The process of gathering customer feedback and auctioning upon the insight quickly
- The recurring challenges when developing a great CX strategy