CX TALK: E.ON’s Customer Experience Change Progamme
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Keith Fletcher is the Head of Customer Experience Change Programma at E.ON. In a presentation at the Executive Customer Contact Exchange UK he discussed their customer experience change programme, starting from creating a customer centricity framework and the impact the transformation has had across the business.
Watch his full presentation below.
Keith Fletcher is the Head of Customer Experience Change Programma at E.ON. In a presentation at the Executive Customer Contact Exchange UK he discussed their customer experience change programme, starting from creating a customer centricity framework and the impact the transformation has had across the business.
Watch his full presentation below.
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