CX TALK: Customer Experience Transformation at TNT Express
Janet Verden is the Perfect Transition Executive at TNT Express. Her presentation at the Customer Experience Exchange for Europe was around their customer experience transformation, and how they’ve achieved this throughout the decades. While they were on top of the world in 2007, due to a combination of factors they moved to a place they didn’t want to be – and Janet highlights some key areas of focus that helped them turn this around.
Watch her full presentation below.
For more from the Customer Experience Exchange Europe also have a look at:
- CX TALK: How Fossil Drives an Excellent Customer Service – Internally and Externally
- CX TALK: Virgin Atlantic’s Road to Customer-Centricity
- CX TALK: Accor Hotels’ Devotion to Changing the Customer Experience
- CX TALK: Nordic Choice Hotels’ Digital Retention Strategy
- CX TALK: How BT Creates a Seamless Customer Experience Across the Group
- CX TALK: How Nissan’s Internal Culture Drives Its Customer Experience
- CX TALK: LEGO’s Building Blocks to a Digital Experience