DRAFT: Customer feedback, signals and satisfaction: Market Report
We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.
PLEASE NOTE: WE STILL HAVE SOME DESIGN CHANGES TO MAKE TO THIS LANDING PAGE AND THE REPORT ITSELF.
It is important that businesses are consistently aligned with the actual wants and desires of their customers. Good customer feedback can drive revenue, loyalty and future-proof your business strategy. But in a world where customers are over-run with surveys, emails and special offers, how can brands get the insight they need to drive their business forward? It all comes down to how well they are listening to the signals of intent their customers send. This can this be used to identify potential prospects and retain existing customers. For instance, using text analytics to gauge customer sentiment and flag potential detractors so agents can intervene and rescue that customer’s experience.
Companies need to make sure that they aren’t letting these insights fall through the cracks. They need to democratize this data to the relevant departments and action the next steps. In a world where customer experience (CX) is considered as a key battleground for winning and indeed losing business the Voice of the Customer is golden.
This market report examines the latest customer experience strategies for customer feedback and satisfaction and customer signals. It also contains exclusive research on the feedback strategies in today's brands.
It also provides practical applications from this year's online event on customer feedback, signals and satisfaction.