AI 2020: The future of customer experience
An in-depth look into the intelligent enterprise investments, trends and challenges that will reshape the CX landscape over the next two years The age of artificial intelligence (AI) has arrived and is on the verge of up-ending and remaking the customer experience industry; and everyone operating in the CX sphere needs a plan for how they are going to adapt – or face getting left behind by their competitors. Our research found that 36 per cent of businesses are already at the beginning/planning...
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