Fred Reichheld’s keys to success for customer centricity

Add bookmark

Fred Reichheld

customer centric

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

Why care about customer-centricity? 

"Well if you want to grow your business profitably there is no alternative." - Fred Reichheld

Many industries are entering a landscape where customer experience (CX) is considered as a key battleground for winning and indeed losing business. This is illustrated by the predictions forecasting customer experience will overtake price and product as the key brand differentiator in the next few years.

One of the toughest challenges today’s customer experience practitioners face is building a customer-centric business culture.

At Medallia’s London offices, Chanice Henry, Editor-in-Chief of the CX Network met Fred Reichheld, the creator of the Net Promoter System and one of the world’s leading experts on customer and employee loyalty to discuss the practicalities of customer centricity.

Download the ebook or listen to the podcast below. 

Benefits of downloading this ebook: 

•    Access exclusive insights on customer centricity from the creator of the Net Promoter System.
•    Gain practical tips on how to operationalise the voice of the customer in your business. 
•    Overcome key hurdles when building a customer first culture. 

To continue reading this story get free access


Chanice Henry
CX Network
Sponsored By: