What Does Multi-Channel Really Mean For CX Leaders?
Get a greater understanding of the buzzword multi-channel with this Customer Management report.
Recent research has found that a move to multi-channel will vastly improve the ecommerce experience for consumers.
But how does this buzzword actually impact your role in the customer management field? And for which business functions is it most relevant?
This Multi-Channel Customer Management report will create a greater understanding of multi-channel while also providing invaluable advice on how to 'own' the experience within your business.
Download the article below to find out.