Insurance and Customer Experience: Is Trust the Biggest Issue?




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It probably goes without saying that improving customer satisfaction is a challenge for any business. From delivering consistency across all channels, to keeping up with a rapid pace of technological change and an increasingly demanding customer base, the road to transformation can appear daunting to most.

But as the upcoming CX Insurance event will highlight, the challenge to insurance providers can seem even greater.

SEE ALSO: The Incredible Opportunities for Big Data in the Insurance Industry

SEE ALSO: The Global State of Customer Experience 2016

Download this ebook to discover:

  • The 7 deadline trends of customer experience
  • Why the lack of trust in insurance providers
  • How insurance providers could address the address the trust issues

TO READ THE FULL STORY