Research launched to examine the customer experience market

CX Network launches its annual research project to pinpoint progression in the customer experience industry.

Chanice Henry

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Customer experience management

Supplying intelligence for both the Global State of CX report and the ROI in CX report, this survey will benchmark the biggest trends, challenges and investments set to impact customer experience in 2020.

We are inviting customer experience experts to contribute!

As a thank you for completing the survey we'd like to send you a copy of the finished analysis reports. Simply leave your email address at the start of the survey to receive them upon publication!

If you have any questions about the survey and/or accompanying reports, feel free to drop a line to the CX Editor on

>>>Take the survey