Are You Making the Biggest Mistakes in Customer Experience?

Colin Shaw

Customer experience author, blogger and speaker Colin Shaw talks about four crucial CX mistakes many organisations make. Are you one of them? There is a hidden experience every customer has with you. If you haven’t uncovered what it is, then you are probably making a huge mistake with your customer experience. Chances are, you are making more than one. Don’t feel bad. When it comes to having a great customer experience, all organisations have made mistakes. It’s normal for this to happen. Afte...
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