Are You Making the Biggest Mistakes in Customer Experience?



Colin Shaw
05/02/2016

Customer experience author, blogger and speaker Colin Shaw talks about four crucial CX mistakes many organisations make. Are you one of them? There is a hidden experience every customer has with you. If you haven’t uncovered what it is, then you are probably making a huge mistake with your customer experience. Chances are, you are making more than one. Don’t feel bad. When it comes to having a great customer experience, all organisations have made mistakes. It’s normal for this to happen. Afte...
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