Colin Shaw has been recognised by LinkedIn as one of the world's top 150 business influencers with over 227,000 followers and voted one of the 'top 50 Marketing Thought Leaders Over 50'. His background is in operational line management and he has held many senior exec positions in corporate life. In his last senior role he led 3,500 people in call centres globally.
He founded Beyond Philosophy in 2002 and it was the first operational focused consultancy, training and research company in the world. They focus on helping organisations move their customer experience to the next level. Under Colin's leadership, Beyond Philosophy has helped many of the world's most prestigious organisations improve their customer experience, including American Express, FedEx, and Caterpillar.
Colin has also written five bestselling books on customer experience, with a new book coming out in July2016, and he is a commentator on CNN, BBC TV, NPR, LBC and many other publications and media. Colin is a renowned key-note speaker and has one of the best read blogs on customer experience.