5 Statements to Help Increase Top-to-Bottom Customer Experience Collaboration

Mike Ashton

Customer experience should be front of mind for all teams within an organisation, but how do you ensure collaboration across all levels of the business? Customers connect with their selected brands in a mind-boggling variety of ways. They want fast, flexible and responsive service across all touch points, in real-time and right now. The challenge for corporate leaders is how to cut through organisational silos, internal politics, approval procedures, ring-fenced budgets and turf wars to get the...
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