How Retailer Cath Kidston Has Created a Customer-Centric Company Culture

CX Network interview with Karl de Bruijn, IT Director at Cath Kidston, about maintaining a customer focus in an IT-led environment. Karl de Bruijn joined British retailer Cath Kidston - known for their polka-dotted and floral designs across a range of homeware, clothes and other products - earlier this year as the company's IT Director. He has held a number of other senior IT roles in the past, including the position of Group IT Director at Specsavers. Karl will be speaking at a session t...
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