CX TALK: How Travelex’s CDO Maintains a Customer-Centric Model in a Digitally Disruptive Age

Contributor:Zarina de Ruiter
Posted: 03/18/2016

Sean Cornwall is the Chief Digital Officer of Travelex, where he is responsible for taking the organisation from a transaction-led business to a customer-led business, and building digital-first products and services for customers that can be the growth engine for the future.

In this interview from the Digital Transformation+ conference he talks about:

  • The CDO role being a catalyst for change
  • The core elements of Travelex’s transformation strategy
  • How to maintain a customer-centric model in a digitally disruptive age
  • The fundamental steps to get right when executing a transformation strategy
  • The importance of spending time with your customers to ensure they stay top mind

For more insights from Digital Transformation+, also have a look at:

Contributor: Zarina de Ruiter