How CDIO of the Ministry of Justice Enabled Justice System
Add bookmark
Arif Harbott, Chief Digital and Information Officer at the UK Ministry of Justice, spoke at Digital Transformation+ about the unique digital journey they’re on and the importance of understanding what the user wants to truly be able to deliver an exceptional service.
While they don’t create a service that is for everyone (they have different objectives from businesses in that regards), they do put the user at the heart of their transformation by not doing their research from ivory towers but going out in the field instead.
He also shared his vision for digital justice, which includes digitally enabling the end-to-end justice system to reduce inefficiencies. You can watch the full presentation below.
For more insights from Digital Transformation+, also have a look at:
- CX TALK: Visa Europe on the Future of Omni-Channel Retail and Commercial Disruptors
- CX TALK: The User Needs Philosophy of The Ministry of Justice
- CX TALK: Key Learnings From the Digital Strategies of Telefónica and HSBC
- CX TALK Case Study: The Digital Transformation Journey of Marie Curie
- CX TALK: How Travelex’s CDO Maintains a Customer-Centric Model in a Digitally Disruptive Age
- CX TALK: The Big Questions to Ask on Your Digital Transformation Journey
- CX TALK: Time Out’s Chief Digital Officer Reveals How to Tailor Experiences With Personalisation
- CX TALK: How Do BBC and Merlin Entertainments Make the Most of the Digital Revolution?
- CX TALK: Head Global Transformation at Zurich Insurance Company on Why Customer Centricity is a Mindset
- Lessons Learned from Digital Leaders at the Digital Transformation+ Conference
Arif Harbott, Chief Digital and Information Officer at the UK Ministry of Justice, spoke at Digital Transformation+ about the unique digital journey they’re on and the importance of understanding what the user wants to truly be able to deliver an exceptional service.
While they don’t create a service that is for everyone (they have different objectives from businesses in that regards), they do put the user at the heart of their transformation by not doing their research from ivory towers but going out in the field instead.
He also shared his vision for digital justice, which includes digitally enabling the end-to-end justice system to reduce inefficiencies. You can watch the full presentation below.
![[BY INVITATION ONLY] The State of contact center efficiency in the age of AI](https://eco-cdn.iqpc.com/eco/images/logos/wMQuMdHjZYMR8XwzDeJJjK0n4X4mkLPRkJ08VEvR.webp)
