How cyber-aware are customer experience teams?

Industry survey on data security launched to uncover understanding and awareness across CX.


With numerous stakeholders responsible for ensuring data security within an organisation, how far have those within customer experience come in safeguarding the brand against attacks?

Why should CX teams be cyber aware? And what challenges and regulations (such as the impending GDPR) do organisations face in maintaining a high level of information security?

CX Network has launched a new survey that will form the basis of a research report delving into data security in customer experience.

The survey will take 5-10 minutes to complete, depending on the length of your answers, but of course the more detail you provide the more valuable the final report will be.

Taking part in the survey allows you the option to gain priority access to the finalised research report once published.

If at any stage you have questions about the survey, you can email CX Network's editor on

>> Take the survey here