Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Paul Sands

Paul Sands

Paul Sands is Director of Retail Development and Customer Experience at Bang and Olufsen.Paul looks after all aspects of the retail experience includi... Learn More

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Oliver King

Oliver King

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Petra Mengelt

Petra Mengelt

Petra Mengelt is the Customer Service Director of Euroloan Group PLC. Petra is an advocate of involving all organisation layers to participate in cust... Learn More

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Dawn Cronogue

Dawn Cronogue

Dawn Cronogue is the Contact Centres Director of Brakes Group. Dawn is an industry leading Contact Centre Director, with over 20 years experience bot... Learn More

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Jennifer MacIntosh

Jennifer MacIntosh

Jennifer MacIntosh is the VP of Customer Success at Coveo. She has over 20 years experience working with high-tech and financial services companies he... Learn More

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Zendesk Zendesk

Zendesk Zendesk

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their custom... Learn More

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Harley Manning

Harley Manning

Harley Manning is Vice President and Research Director, Customer Experience, at Forrester. Harley serves Customer Experience Professionals. He is a re... Learn More

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Dominic Grounsell

Dominic Grounsell

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Sheryl Kingstone

Sheryl Kingstone

Sheryl Kingstone is the Research Director of Business Applications at 451 Research, which covers the rapid evolution of business applications and how... Learn More

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Jason Moore

Jason Moore

Jason Moore is founder of AT OUR BEST and was previously the Global Culture Change Lead at HSBC.

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Adrian Garcia-Sierra

Adrian Garcia-Sierra

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Kim MacGillavry

Kim MacGillavry

Kim MacGillavry is the Vice President of Customer Experience at DHL Freight and he has extensive product and brand management experience in a variety... Learn More

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Nick Rudd

Nick Rudd

Nick Rudd is a customer loyalty specialist with expertise in all aspects of loyalty and CRM programme delivery. Nick’s experience spans the successful... Learn More

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Renata Hernandez

Renata Hernandez

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Michael Starkey

Michael Starkey

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