Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Oliver King

Oliver King

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Jason Moore

Jason Moore

Jason Moore is founder of AT OUR BEST and was previously the Global Culture Change Lead at HSBC.

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Dawn Cronogue

Dawn Cronogue

Dawn Cronogue is the Contact Centres Director of Brakes Group. Dawn is an industry leading Contact Centre Director, with over 20 years experience bot... Learn More

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Jennifer MacIntosh

Jennifer MacIntosh

Jennifer MacIntosh is the VP of Customer Success at Coveo. She has over 20 years experience working with high-tech and financial services companies he... Learn More

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Adrian Garcia-Sierra

Adrian Garcia-Sierra

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Kim MacGillavry

Kim MacGillavry

Kim MacGillavry is the Vice President of Customer Experience at DHL Freight and he has extensive product and brand management experience in a variety... Learn More

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Nick Rudd

Nick Rudd

Nick Rudd is a customer loyalty specialist with expertise in all aspects of loyalty and CRM programme delivery. Nick’s experience spans the successful... Learn More

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Renata Hernandez

Renata Hernandez

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Michael Starkey

Michael Starkey

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Zendesk Zendesk

Zendesk Zendesk

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their custom... Learn More

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Jeremy Cox

Jeremy Cox

Jeremy Cox is a Principal Analyst, Customer Engagement at Ovum As part of Ovum’s Customer Engagement team, Jeremy leads the research and insights into... Learn More

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Richard Abbott

Richard Abbott

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Mark Middlebrook

Mark Middlebrook

Mark Middlebrook is the SVP Interactive Marketing Manager at City National Bank. With more than 15 years specialising in Interactive Marketing, Mark h... Learn More

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Richard Pain SSON - Editor for Asia

Richard Pain SSON - Editor for Asia

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Radhika Jindal

Radhika Jindal

Radhika Jindal is a Marketing Manager at IQPC.

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