Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Top Influencers


Jonathon Little

Jonathon Little

Jonathon Little is Partner at Jones Day. His practice focuses on commercial projects involving the use of technology. He advises on data protection, c... Learn More

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Kim MacGillavry

Kim MacGillavry

Kim MacGillavry is the Vice President of Customer Experience at DHL Freight and he has extensive product and brand management experience in a variety... Learn More

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Jennifer MacIntosh

Jennifer MacIntosh

Jennifer MacIntosh is the VP of Customer Success at Coveo. She has over 20 years experience working with high-tech and financial services companies he... Learn More

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Andrew MacKenzie

Andrew MacKenzie

Andrew MacKenzie is the Marketing Director at Neopost. He is responsible for developing Neopost’s strategy in the evolving SME communications market a... Learn More

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Innovation Management

Innovation Management

InnovationManagement.se's mission is to provide relevant, inspiring and actionable knowledge to businesses and individuals looking to increase their i... Learn More

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Harley Manning

Harley Manning

Harley Manning is Vice President and Research Director, Customer Experience, at Forrester. Harley serves Customer Experience Professionals. He is a re... Learn More

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MaritzCX MaritzCX

MaritzCX MaritzCX

MaritzCX is the world’s largest customer experience technology and research services company. We believe that every customer experience programme shou... Learn More

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Adam Marks

Adam Marks

Adam is a Principal Consultant of Customer Experience at Qualtrics. Prior to joining Qualtrics, Adam spent 3 years working in industry for Westfield S... Learn More

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Petra Mengelt

Petra Mengelt

Petra Mengelt is the Customer Service Director of Euroloan Group PLC. Petra is an advocate of involving all organisation layers to participate in cus... Learn More

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Mark Middlebrook

Mark Middlebrook

Mark Middlebrook is the SVP Interactive Marketing Manager at City National Bank. With more than 15 years specialising in Interactive Marketing, Mark h... Learn More

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Ian Miller

Ian Miller

Ian Miller is editor at Customer Service Manager (CSM) – the leading online magazine and community for customer service managers and professionals. Th... Learn More

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Victor Milligan

Victor Milligan

Victor Milligan is the Chief Marketing Officer of Forrester Research. As Chief Marketing Officer (CMO), Victor leads a global marketing organisation... Learn More

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Miruna  Mitranescu

Miruna Mitranescu

Miruna Mitranescu is Aircall's customer-oriented content marketing manager. She is keen in sharing her passion of content, marketing and everything cu... Learn More

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Sherif Mityas

Sherif Mityas

Sherif Mityas is the Chief Experience Officer for TGI FRIDAYS with oversight for the Brand’s Strategy, Marketing, Operations, Technology and Dig... Learn More

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Jason Moore

Jason Moore

Jason Moore is founder of AT OUR BEST and was previously the Global Culture Change Lead at HSBC.

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