Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Adrian Swinscoe
Adrian Swinscoe is a customer experience consultant and advisor, and has been growing and helping develop customer-focused large and small businesses... Learn More
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Matthew Emerson
Matthew Emerson is the founder and managing director of Blackmore Four, an Essex based management consultancy working with leaders of ambitious busine... Learn More
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David Paulding
David Paulding has more than 20 years of experience in helping organizations to implement positive changes to the way they service their customers, wh... Learn More
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Stuart Crowley
Stuart Crowley is the editor of Techerati and CloserStill Media’s global content and editorial manager. He has extensive marketing and journalis... Learn More
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Bruce Temkin
Bruce Temkin is an Experience Management (XM) visionary and is often referred to as the “Godfather of Customer Experience.” He established... Learn More
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Daniel Ziv
Daniel has been leading Verint’s analytics offerings and strategy since 2002 and has been instrumental in implementing AI solutions with many Gl... Learn More
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Ben Daubney
Ben has been involved in all aspects of insight and data collection for 15 years. He leads a team of statisticians, data scientists, and insight speci... Learn More
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Elaheh Baghani
Elaheh Baghani is a Ph.D. graduate in Information Technology Management, specializing in Business Intelligence from Tarbiat Modares University in Iran... Learn More
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Andrae Kirkland
Andrae Kirkland is an award-winning engineer and thought leader at the intersection of tech and business design. Trained as an industrial and systems... Learn More
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Holly Felicetta
Holly Felicetta lead’s the Kinetics AI product and client delivery for NPSx by Bain & Company. Holly has dedicated much of her career to hel... Learn More
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Conny Kalcher
Conny Kalcher is the group chief customer officer at Zurich Insurance Company and brings over 30 years of experience in customer-centric leadership. S... Learn More
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Andrew Kokes
Andrew leads global marketing strategy and execution for HGS, including product planning, brand positioning and vertically targeted growth activities.... Learn More
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