Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Bruce Temkin
Bruce Temkin is an Experience Management (XM) visionary and is often referred to as the “Godfather of Customer Experience.” He established... Learn More
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Ben Daubney
Ben has been involved in all aspects of insight and data collection for 15 years. He leads a team of statisticians, data scientists, and insight speci... Learn More
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Daniel Ziv
Daniel has been leading Verint’s analytics offerings and strategy since 2002 and has been instrumental in implementing AI solutions with many Gl... Learn More
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Holly Felicetta
Holly Felicetta lead’s the Kinetics AI product and client delivery for NPSx by Bain & Company. Holly has dedicated much of her career to hel... Learn More
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Ashlea Atigolo
Ashlea Atigolo is an award-winning AI strategist, international keynote speaker and co-founder of INATIGO, the company behind Finley AI, a WealthTech1... Learn More
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Elaheh Baghani
Elaheh Baghani is a Ph.D. graduate in Information Technology Management, specializing in Business Intelligence from Tarbiat Modares University in Iran... Learn More
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Georgina Wilczek
Georgina Wilczek has a wealth of experience in devising, producing and running successful large-scale, small-scale, physical and digital events on mar... Learn More
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Andrew Kokes
Andrew leads global marketing strategy and execution for HGS, including product planning, brand positioning and vertically targeted growth activities.... Learn More
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Conny Kalcher
Conny Kalcher is the group chief customer officer at Zurich Insurance Company and brings over 30 years of experience in customer-centric leadership. S... Learn More
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Jackson Ng
Jackson is the COO and CTO of Azimut Investment Management Singapore, where he formulates impactful business strategies, drives digital initiatives, e... Learn More
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Nathalie Schooling
Nathalie Schooling is the Founder and CEO of nlightencx, a leading South African customer experience consultancy she’s built over two decades. A... Learn More
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Jon Bauer
Initially joining the business in an interim capacity in the latter half of 2020, Jon’s impact on Travel Counsellors technology offering, togeth... Learn More
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