Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
Top Influencers
Shelley E. Kohan
Retail expert Shelley E. Kohan is a highly accomplished senior executive and retail influencer with more than 25 years of success in the retail indust... Learn More
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Sarah Lattouf
As the CX Network’s Marketing Manager, Sarah is responsible for planning and executing all multi-channel marketing campaigns. She drives brand awarene... Learn More
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Ingrid Lindberg
Ingrid Lindberg is a serial Customer Experience Officer (CXO). As the first person to hold the title of CXO, she has been transforming companies with... Learn More
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Jonathon Little
Jonathon Little is Partner at Jones Day. His practice focuses on commercial projects involving the use of technology. He advises on data protection, c... Learn More
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Kim MacGillavry
Kim MacGillavry is the Vice President of Customer Experience at DHL Freight and he has extensive product and brand management experience in a variety... Learn More
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Jennifer MacIntosh
Jennifer MacIntosh is the VP of Customer Success at Coveo. She has over 20 years experience working with high-tech and financial services companies he... Learn More
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Andrew MacKenzie
Andrew MacKenzie is the Marketing Director at Neopost. He is responsible for developing Neopost’s strategy in the evolving SME communications market a... Learn More
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Innovation Management
InnovationManagement.se's mission is to provide relevant, inspiring and actionable knowledge to businesses and individuals looking to increase their i... Learn More
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Harley Manning
Harley Manning is Vice President and Research Director, Customer Experience, at Forrester. Harley serves Customer Experience Professionals. He is a re... Learn More
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MaritzCX MaritzCX
MaritzCX is the world’s largest customer experience technology and research services company. We believe that every customer experience programme shou... Learn More
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Adam Marks
Adam is a Principal Consultant of Customer Experience at Qualtrics. Prior to joining Qualtrics, Adam spent 3 years working in industry for Westfield S... Learn More
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Petra Mengelt
Petra Mengelt is the Customer Service Director of Euroloan Group PLC. Petra is an advocate of involving all organisation layers to participate in cus... Learn More
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Mark Middlebrook
Mark Middlebrook is the SVP Interactive Marketing Manager at City National Bank. With more than 15 years specialising in Interactive Marketing, Mark h... Learn More
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Ian Miller
Ian Miller is editor at Customer Service Manager (CSM) – the leading online magazine and community for customer service managers and professionals. Th... Learn More
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Victor Milligan
Victor Milligan is the Chief Marketing Officer of Forrester Research. As Chief Marketing Officer (CMO), Victor leads a global marketing organisation... Learn More
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