Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Ana Brant

Ana Brant

Ana Brant is the Director, Global Guest Experience & Innovation at Dorchester Collection (DC) - a luxury brand of "iconic hotels in iconic places"... Learn More

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Fred Reichheld

Fred Reichheld

Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty

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Michelle Huenink

Michelle Huenink

Michelle is a transformational leader in the global customer service and support organization at Microsoft. She leads Microsoft's CX strategy around s... Learn More

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Patrick Gallagher

Patrick Gallagher

Patrick Gallagher is the community manager of CX Network.

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Shanna Pedersen

Shanna Pedersen

Shanna Pedersen is Head of Customer Experience for the corporate division in BT and is responsible for building a customer-centric culture and transfo... Learn More

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Abdaraouf  Zouai

Abdaraouf Zouai

Abdaraouf Zouai is a marketer with great fervor for marketing, imparting marketing insight and advocating all things marketing related at Marketing Ma... Learn More

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Oliver King

Oliver King

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Dawn Cronogue

Dawn Cronogue

Dawn Cronogue is the Contact Centres Director of Brakes Group. Dawn is an industry leading Contact Centre Director, with over 20 years experience bot... Learn More

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Stephen Ingledew

Stephen Ingledew

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Ingrid Lindberg

Ingrid Lindberg

Ingrid Lindberg is a serial Customer Experience Officer (CXO). As the first person to hold the title of CXO, she has been transforming companies with... Learn More

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Lisa Ecclesie

Lisa Ecclesie

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Philippa Snare

Philippa Snare

Philippa Snare is the Chief Marketing Officer, Microsoft Ltd UK. She has worked in the internet industry for over 20 years and is a qualified web deve... Learn More

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Andrew MacKenzie

Andrew MacKenzie

Andrew MacKenzie is the Marketing Director at Neopost. He is responsible for developing Neopost’s strategy in the evolving SME communications market a... Learn More

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Paul Sands

Paul Sands

Paul Sands is Director of Retail Development and Customer Experience at Bang and Olufsen.Paul looks after all aspects of the retail experience includi... Learn More

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Petra Mengelt

Petra Mengelt

Petra Mengelt is the Customer Service Director of Euroloan Group PLC. Petra is an advocate of involving all organisation layers to participate in cust... Learn More

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