All Access: Future of Customer Listening

Artificial Intelligence in CX

Building Trust in AI: Transparency, Personalization and Customer Loyalty

February 25 by CX Network

In this CX Network webinar, discover transparent, personalized AI experiences that customers actually trust.

Artificial Intelligence in CX

Nominations now open: CX Network’s top AI leaders in CX 2026

January 31 by CX Network

Submit your nomination for the most influential AI leaders in customer experience

Customer Loyalty

Customers are “quiet quitting” in latest test for loyalty

January 23 by Melanie Mingas

two hands holding pieces of a broken paper heart

Brands are losing customers “they thought they owned” as lack of engagement and financial pressures mount

Artificial Intelligence in CX

AI search and loyalty: Why the first question matters more than the last purchase

January 22 by Anjali Jain

Anjali Jain explains how AI search is changing customer journeys and loyalty and what CX leaders need to prioritize when journeys start with questions

Customer Loyalty

How the WNBA is redefining fan engagement through community-led experiences

January 16 by Amelia Brand

Building lifelong fans: WNBA reveals community-led strategies for engagement

Artificial Intelligence in CX

Consent: The next trust challenge for AI in CX

January 15 by Ashlea Atigolo

open door between orange room and blue sky

As AI changes how, where and why we collect customer data, Advisory Board member Ashlea Atigolo explains what it means for consent and trust

Events

Feb
24 All Access: Future of Customer Listening 2026

Feb
24 - 25 CX USA Exchange

Feb
25 Building Trust in AI: Transparency, Personalization and Customer Loyalty

Feb
26 How support teams scale effectively with AI

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01)Conferences

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CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Ashlea Atigolo

Co-founder, INATIGO

Managing partner, Consult Venture Partners

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill

Customer operations director

Travel Counsellors

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

Head of Customer Solutions and CX operations

Domain

Andrae Kirkland

Lead tech program manager

Nike

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Yvette Mihelic

Director customer experience rail operations and m...

John Holland Group

Montserrat Padierna

Customer insights and analytics lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

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Building Trust in AI: Transparency, Personalization and Customer Loyalty

Nominations now open: CX Network’s top AI leaders in CX 2026

Customers are “quiet quitting” in latest test for loyalty

AI search and loyalty: Why the first question matters more than the last purchase

How the WNBA is redefining fan engagement through community-led experiences

Consent: The next trust challenge for AI in CX

Events

Popular Content

Our Mission

Our Community

Trusted By Industry Leaders

Turn insight into strategy. Sign up and get unlimited access to our full content library and networking tools. All for free.

Thought Leadership Content

Why Learn With CX Network

01)Conferences

02)Exchanges

03)Online Events

04)Webinars

05)WhitePapers & Reports

Our Advisory Board

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Question About CX Network?

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CX Network COMMUNITY

ADVERTISE WITH US

JOIN THE CX Network COMMUNITY

Turn insight into strategy.
Sign up and get unlimited access to our full content library and networking tools.
All for free.