Assessing skills and attitudes for effective generative AI adoption with Siemens and Leipzig University

Why understanding skills and attitudes toward generative AI technology is essential to developing effective training and enablement programs

03/28/2025


Understanding both skills and attitudes toward generative AI technology is essential to developing effective training and enablement programs. 

In this session from All Access: The AI Revolution in CX Connie Hwong, generative AI communications manager at Siemens, explains how and why Siemens collaborated with  the University of Leipzig to create a groundbreaking assessment that evaluates the skills and attitudes of professionals towards generative AI.

Speaking to senior CX Network event producer Chloe Chappell, Connie explains the process of building a meaningful skills assessment with university partners, gathering and analyzing user feedback and leveraging the results to inform a holistic AI enablement strategy that aligns with evolving industry demands.