CX Talks: AI human synergy in customer service
Optimizing service quality, boosting productivity, and ensuring personalized, efficient support at scale.
Join Sprinklr for this real world case study and a demo of AI in play
AI is no longer just about automating manual tasks—it’s a catalyst for enhancing agent productivity and boosting customer satisfaction. From issue detection to insight generation, AI now powers every stage of the customer service journey, enabling organizations to deliver faster, smarter, and more scalable support experiences. By combining AI’s efficiency with human empathy, businesses can elevate service quality, improve agent performance, and deliver personalized experiences at scale.
In this webinar, you will learn:
- How AI transforms the end-to-end customer service journey
- Ways to boost agent productivity with intelligent automation and insights
- How to balance AI-driven efficiency with empathetic human interactions
- Best practices for scaling personalized, high-quality support
Speakers
Valentin Vivier
VP, Customer Experience & Engagement
Accor
Valentin is a marketer with 18+ years of work experience. He has a strong track record in helping companies set and achieve their goals through digital, data and ecommerce.
Tristan Rayroles
Customer Experience Director, International Wholesale Market
Orange
Tristan is a seasoned marketing professional with expertise in customer experience and customer journeys, with extensive experience in both B2C and B2B markets in international environments. He is dedicated to always putting the customer in the room, with a strong sense of purpose when it comes to how best to serve our customers. He uses both to drive transformation through customer experience in complex organizations. He is also obsessed with data as a powerful tool to support customer journey transformation, creating connections between operational KPIs and voice of customer KPIs (including verbatims).
Tobias Braun
Solution Specialist CCaaS
Sprinklr
Tobias Braun is an energetic and passionate solutions consultant with experience in mapping business problems and technology into workable solutions in the Enterprise Software, Artificial Intelligence (AI) and Contact Center sector.
Georgina Wilczek
Event Host
CX Network
Sponsor
