CX Talks: AI Human Synergy in Customer Service

Optimizing service quality, boosting productivity, and ensuring personalized, efficient support at scale.


This webinar will take place on:
9 October, 2025
11:00 AM - 12:00 PM BST

AI is no longer just about automating manual tasks—it’s a catalyst for enhancing agent productivity and boosting customer satisfaction. From issue detection to insight generation, AI now powers every stage of the customer service journey, enabling organizations to deliver faster, smarter, and more scalable support experiences. By combining AI’s efficiency with human empathy, businesses can elevate service quality, improve agent performance, and deliver personalized experiences at scale.

In this webinar, you will learn:

  • How AI transforms the end-to-end customer service journey
  • Ways to boost agent productivity with intelligent automation and insights
  • How to balance AI-driven efficiency with empathetic human interactions
  • Best practices for scaling personalized, high-quality support

Speakers

Tobias Braun Tobias Braun
Solution Specialist CCaaS
Sprinklr

Tobias Braun is an energetic and passionate solutions consultant with experience in mapping business problems and technology into workable solutions in the Enterprise Software, Artificial Intelligence (AI) and Contact Center sector.


Georgina Wilczek Georgina Wilczek
Event Host
CX Network

Sponsor

Sprinklr