Customer experience in government
Catch up with CCW Digital ANZ 2023 to hear how Digital NSW is driving a customer-focused culture
Consumers in the Asia Pacific (APAC) region value different things when talking to call center representatives, however, there are some common factors that are important to the all consumers. These include prompt and efficient service, the ability to self-serve and the availability of multiple contact channels. Organizations in the private sector have no choice but to compete on these points, yet in the public sector, things are little different.
Speaking during All Access: Customer Contact Week Digital ANZ 2023, Russell Murphy, director of regional service centres for Digital NSW, explained the steps that are being taken in the public sector to drive a customer-focused culture, and how technology is being leveraged to increase service centre efficiencies.
Taking place May 23-24, 2023, All Access: Customer Contact Week Digital ANZ 2023 united contact centre leaders from across the ANZ region with thought leadership, educational content and discussion.
