Building End-to-Endless CX: An AI-experience strategy
Strategies to drive ROI, efficiency and loyalty
03/28/2025
Delivering an end-to-end service experience is no easy task - it requires a complex tech stack, integrations, and AI capabilities, such as Natural Language Processing (NLP), Machine Learning (ML) Models, Large Language Models (LLMs) and more. With the AI hype and an overflow of offerings, it's challenging to know what truly delivers value and ROI.
In this session, Coveo’s EVP, Global Customer Experience, Patrick Martin, will share guidance on how to think about an AI-Experience Strategy to build an end-to-end CX, embed AI into your customer service workflows, drive efficiency, and build stronger, lasting “end-to-endless" customer relationships.
Attendees will learn:
- Proven fast ROI: Learn the foundational steps that have helped 30+ enterprises achieve rapid ROI with generative AI in as little as 90 days.
- AI-powered transformation: Discover the key strategies for embedding AI into service operations to enhance efficiency, satisfaction, and loyalty.
- AI-driven service experiences: Learn how to unify enterprise knowledge into a single robust and secure index, delivering personalized customer interactions, seamless self-service, and proactive support across every touchpoint.
Sponsored By:
