Post-event roundtable discussion: Closing the loop and overcoming challenges in collection, analysis, and action

CX Network’s Global State of CX 2024 research found that creating actionable insights from data and building a customer-first culture were top 5 challenges facing CX practitioners. A robust VOC program can go some of the way to alleviating this challenge, but how? Collecting, analyzing, responding to and acting on feedback (or Closing the Loop) en masse can pose significant challenges.

At the end of the first day of All Access: VOC, join us for a closed-door, interactive, cameras-and-mics-on virtual roundtable as we explore these challenges in depth with fellow attendees. We will be joined by series speaker, Sahil Shetty, Senior Business Intelligence Analyst at Lowe’s, who will join the discussion to share insights and practical strategies to overcome these obstacles.

This 30-minute session will delve into the common pitfalls businesses face when dealing with customer feedback at scale and explore innovative solutions to address them. By the end of this discussion, you will be equipped with actionable tips and best practices to turn customer insights into impactful actions. Don't miss this opportunity to elevate your approach to customer feedback and drive your business forward.

Topics covered:

• Techniques for efficiently collecting and managing large volumes of customer feedback.
• Advanced methods for analysing customer feedback to uncover actionable insights.
• Using a Close the Loop approach to drive enterprise-wide customer-centricity.