From conversations to outcomes: The AI-orchestrated enterprise

07/22/2026
By:

Ali Tore
RingCentral
Senior Vice President and GM, Conversational AI

Tags:

AI is entering a new phase, where it is moving beyond response-based systems to actively orchestrating how work gets done.

The next frontier is not more automation, but intelligent orchestration: AI-driven systems that coordinate, execute, and continuously optimize workflows across the enterprise. At the center of this shift is agentic AI, reflected by CX Network's recent finding that agentic AI is the second most significant CX trend this year, behind only 'AI for operations'.

This shift enables:

End-to-end workflow automation with greater efficiency and visibility
Faster, context-aware customer and employee experiences
Adaptive processes that improve through continuous learning
Democratized workflow design through natural language interfaces

This session explores the rise of agentic AI as the backbone of workflow management and how organizations are evolving from using AI as a tool to deploying AI as a workforce layer. Learn how intelligent automation is improving customer and employee experiences while driving measurable outcomes, including a 29% improvement in customer sentiment, an 80% reduction in case resolution time.

Attendees will learn:

Explore how organizations are evolving from traditional communication tools to an intelligent workforce layer that connects messaging, voice, and video to streamline complex workflows and improve collaboration.
Learn how agentic AI is transforming customer and employee interactions into intelligent, end-to-end workflows that accelerate decision-making, improve efficiency, and deliver measurable business outcomes. Organizations adopting agentic AI report up to 61% higher productivity and 58% faster workflows.
Discover how businesses can successfully integrate AI into their operations by balancing automation with human expertise, empowering employees, enhancing customer experiences, and creating more adaptive, scalable workflows.