The AI vendor market is moving quickly and decoding it can feel overwhelming. Working with AI, and AI vendors, requires a particular skillset, and this is quickly changing the role of the CXO.
When we asked our network how they acquire new AI capabilities in 2025, 74 percent said they worked with third party vendors. In 2026, however, this has fallen to 50 percent. In this session with industry expert, Bill Staikos, we'll unpack the complexities of the vendor marketplace, and evaluate how developments in organizational structures will impact the role of the CXO. We'll aim to demystify the AI vendor landscape and illuminate the skills needed for CXOs to secure their place at the table when it comes to AI strategy.
Attendees will learn:
Key recent developments in the AI marketplace and how this will impact CX teams
The essential skills needed to secure a seat at the table of AI strategy decisions to advocate for customers
A vision for the future of the AI market, how to capitalize on benefits and mitigate potential challenges
